Jobsearch - Position Vacant -
Client Relationship Officer

A Mount Gambier Business are looking for a Client Relationship Officer to join the team and become a key point of contact for the clients. The position is initially 15 hours per week with the opportunity to increase these hours.

Job Tasks and Responsibilities:                

• Manage day-to-day relationships with an assigned portfolio of clients.
• Respond to client enquiries, requests and issues promptly and professionally.
• Monitor client accounts and proactively identify opportunities to improve service and satisfaction.
• Support new client onboarding and maintain accurate CRM records and client information.
• Identify opportunities for upselling, cross-selling and additional products or services that meet client needs.
• Work collaboratively across the business to support client retention, account growth and overall business objectives.

Skills and Abilities:

• Experience in customer service, account management or client relations is preferred.
• Strong communication and relationship-building skills.
• Excellent organisation and the ability to manage multiple priorities.
• A proactive, solutions-focused approach to problem solving.
• Confidence using email, spreadsheets, CRM and other business systems.
• A professional, approachable and customer-focused, with a genuine interest in building strong relationships and helping clients get the best possible experience.
• Ability to be calm under pressure, highly organised and comfortable taking ownership of issues from start to finish.